Our items are handmade, our current turnaround time is 7 business days.
Express Post: please note that production time is the same.
Domestic shipping is facilitated by Australia Post.
Untracked Shipping: (bandana and bow tie only) $3 within Australia.
STANDARD Shipping: $8.30 tracked
EXPRESS Post: $11.30 tracked
Delivery to PO boxes is only available within Australia.
Delivery times (Australia Domestic)
Untracked: 7-10 business days
Standard parcel tracked: 3 - 7 business days
Express post: 2 - 4 business days
Untracked shipping within Australia - please note that tracking is not available with this option and in the event of your parcel getting lost by the post, we are unfortunately, unable to replace it due to lack of tracking.
Worldwide shipping is facilitated by DHL e-commerce. Rates starting from $18AUD.
Delivery times (New Zealand metro cities)
Standard parcel: 6+ business days
Delivery times rest of the world: 7 - 20 business days depending on location.
Puppy Mendez is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
OUR RETURN POLICY
Firstly, we would like to thank you for buying with us.
We are committed to 100% customer satisfaction and if for any reason you are not satisfied with your order, we offer a 21 days refund (excluding custom made items).
No questions asked, we only expect the product to be in the same condition received (unworn, unused and in acceptable condition).
Custom made items (i.e where you added a name, print, stamp) cannot be refunded (unless faulty).
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.